Terms and Conditions
Your Statutory Rights - Cooling-off Period
By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed, or for goods supplied by electronic download where the download has been completed.
To cancel your purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is given on this sites page
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you after a "contract cancellation", we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at http://www.dti.gov.uk/
The Prices for Goods or Services are quoted in the catalogue excluding sales taxes or any other charges (unless otherwise stated).
Local sales tax (VAT at rate 20%) is charged on tax rated goods which are shipped by any means to territories to which this tax applies. In addition handling or packaging charges, postage and insurance may be applied if applicable to non-electronic download goods.
Any charges in addition to the cost of the goods in the catalogue are stated on the shop order form which can be seen before goods are paid for.
Delivery of Goods
We will process any order received for physical goods rapidly, and will aim to complete packaging and handing over to an appropriate delivery service usually within 4 working days. In general you should receive your goods within 7 to 10 working days, but you should allow a maximum of 21 working days, especially if shipping is to overseas.
If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on the Contact Us page.
We will not normally deliver goods to a customer to a delivery address which is different to the invoice address the first time an order is made.
We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.
When you buy goods from us you are given the option to opt in to our mailing list for new product information. This is strongly recommended as new products are added to this outlet regularly, including upgrades of the software products we sell, and new versions. We will only send you product information updates if you tick the new products information box.
No products that we sell are suitable for children under the age of five years old. Parents are advised that our products may contain small parts.
Extent of Liability
In no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.
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